How to Claim

Categories

When you lodge your claim online you will be given a claim number. We may also require some documents to be uploaded. This can be done as part of the claim lodgement process or alternatively emailed to claims@terrischeer.com.au or posted.

  • You can submit your claim and we will give you a claim number. However, we will require information in relation to the claim. You can forward the supporting documents separately to claims@terrischeer.com.au. Please ensure you include your claim number in the email subject line.
  • In some instances, for example, where extensive damage has occurred we may need to appoint a loss adjustor. Please call us on 1800 804 016 and we will discuss the process with you.

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Please choose how you would like to contact us

Claim Online

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Things you need

Policy number, policy holder name, policy holder email and policy holder phone number. We will also require supporting documentation – please see below for details of what is required.

Claim online

Click below to start your claim online

Claim Online Now

What happens next?

After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.

Phone

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What’s required

Insured address or policy number

How to claim

Call us on  1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will receive your claim number and we will request further information
  2. We will keep in contact and update you on the progress of your claim

Post or Email

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What’s required

Insured address or policy number

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form). Once completed please email claims@terrischeer.com.au or alternatively post to GPO Box 1619 Adelaide, SA, 5001

What happens next?

After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.