1800 804 016

Sales & Service: Mon-Fri 8.30am to 6pm AEDT
Claims: Mon-Fri 8.30am to 7pm AEDT

How to Claim

When you lodge your claim online you will be given a claim number. We may also require some documents to be uploaded. This can be done as part of the claim lodgement process or alternatively emailed to claims@terrischeer.com.au or posted.

  • You can submit your claim and we will give you a claim number. However, we will require information in relation to the claim. You can forward the supporting documents separately to claims@terrischeer.com.au. Please ensure you include your claim number in the email subject line.
  • In some instances, for example, where extensive damage has occurred we may need to appoint a loss adjustor. Please call us on 1800 804 016 Mon-Fri between 8.30am and 7pm AEDT, and we will discuss the process with you.

Please choose how you would like to contact us

Pc Claim Online
Pc Phone Pc Post or Email
Back Phone

Things you need

Policy number, policy holder name, policy holder email and policy holder phone number. We will also require supporting documentation – please see below for details of what is required.

Claim online

Click below to start your claim online
Claim Online Now

What happens next?

After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.

Back Phone

What’s required

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will receive your claim number and we will request further information
  2. We will keep in contact and update you on the progress of your claim
Back Phone

What’s required

Insured address or policy number

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form). Once completed please email claims@terrischeer.com.au or alternatively post to GPO Box 1619 Adelaide, SA, 5001

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim

Supporting Documents Required

Click on the type(s) of claim(s) you are submitting for a list of supporting documents required to process your claim.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Storm or Rainwater Damage

Our Residential Building policies insure your building against loss or damage caused by storm or rainwater which can be accompanied by strong winds, rain, lightning, hail, snow or dust.

Our Landlord Preferred, Landlord Preferred Self Managed, Scheer Short Stay policies insure your contents for loss or damage caused by storm or rainwater which can be accompanied by strong winds, rain, lightning, hail, snow or dust.

Documents required

  • ​Last two routine inspections
    Copy of the two most recent periodic condition reports (including photos) which were completed prior to this damage occurring
  • Photos
    Photos of each item being claimed
  • Itemised quotes/invoices
    For the restoration or repair of the storm damage
  • Tradesman’s causation report
    To determine how the water entered the property and confirmation it has been fixed

 

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives