1800 804 016

Mon-Fri 8.30am to 5pm

How to Claim

To help us process your claim as quickly as possible, we will need some information or documents; the list below will tell you what we need. We will ask you to upload these documents at the end of the claim lodgement process.

  • If you do not have the supporting documents. You can still submit your claim and we will give you a claim number. However, we won‘t be able to start processing your claim until we receive all of the required information. After you have submitted the claim you can forward the supporting documents separately to claims@terrischeer.com.au. Please ensure you include your claim number in the email subject line.
  • Some claims are more difficult to process and may require additional support. If the damage you are claiming for is likely to exceed $2,000 we may need to appoint a loss adjustor. Please call us on 1800 804 016 between 8.30am and 5.00pm, and we will discuss the process with you.

Please choose how you would like to contact us

What you need

Policy number, policy holder name, policy holder email and policy holder phone number. We will also require supporting documentation – please see below for details of what is required.

Claim online

Click below to start your claim online
Claim Online Now

What happens next?

After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.

What you need

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will receive information of your claim number and the information required to progress your claim
  2. We will keep in contact and update you on the progress of your claim

What you need

Insured address or policy number and the information and supporting documentation requested on the claim form

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form)

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim

Supporting Documents Required

Click on the type(s) of claim(s) you are submitting for a list of supporting documents required to process your claim.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Tenant damage

Important

If tenant damage exceeds $2,000, please contact us as soon as possible. We may need to appoint an assessor.

If damage exceeds $10,000, damage must also be reported to the police.

What is tenant damage?

Tenant damage means loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests including theft by the tenant, the tenant’s family or the tenant’s invited guests.

Documents required

  • Itemised quotes
    ITEMISED quotes or invoices for the restoration or repair of the property damage
  • Copies of entry and exit property condition reports
    Including photos detailing the state of the property prior to the commencement of the tenancy and the state of the property at the end the tenancy
  • Routine inspection reports throughout the tenancy
  • Photos
    Labelled colour photos of each item being claimed
  • Copy of the lease agreement for the defaulting tenant
    Lease agreement that sets out the terms of the tenancy including property address, tenant names, weekly rent, lease period and signatures
  • Copy of the lease agreement for the new tenant (if the property is relet)
    Lease agreement for the new tenant that confirms when the property will be re-let
  • Copy of the tenant’s rental ledger
    Record of all rental payments from the beginning of the lease
  • Breakdown of bond deductions
    Costs that a tenant is liable for at the end of their lease, which have or could be paid from their bond. E.g. change of locks, cleaning, gardening, rubbish removal, water usage

Please note:

If we have appointed an assessor, please provide the relevant documentation at your appointment with them.

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives