1800 804 016

Mon-Fri 8.30am to 5pm

How to Claim

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What you need

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will recieve information of your claim number and the information required to progress your claim
  2. We will keep in contact and update you on the progress of your claim

What you need

Insured address or policy number and the information and supporting documentation requested on the claim form

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form)

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim
  • To help us process your claim as quickly as possible, please provide all supporting information requested as soon as you can. Delays in receiving information will delay your claim settlement.
  • If your damage is likely to exceed $2,000 please call us on 1800 804 016, as we may need to appoint a loss adjuster.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Tenant damage

Important

If tenant damage exceeds $2,000, please contact us as soon as possible. We may need to appoint an assessor.

If damage exceeds $10,000, damage must also be reported to the police.

What is tenant damage?

Tenant damage means loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests including theft by the tenant, the tenant’s family or the tenant’s invited guests.

Documents required

  • Completed claim form
    Ensure the back of the form is signed. For fast settlement, please provide your bank account details.
  • Itemised quotes
    Itemised quotes/invoices for the restoration or repair of the property damage
  • Copies of entry and exit property condition reports and routine inspection reports throughout the tenancy
  • Photos
    Labelled clear colour photos of the damage caused
  • Copy of Lease Agreement for the defaulting tenant
    (only require pages containing tenancy details and signature)
  • Copy of Lease Agreement for new tenant (if relet)
    (only require pages containing tenancy details and signature)
  • Copy of tenant’s rental history ledger
    Showing full rental history
  • Breakdown of bond deductions
    Copy of all invoices for allowable re-letting expenses used by bond

Please note:

If we have appointed an assessor, please provide them the completed claim form and relevant documentation at your appointment with them.

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives