1800 804 016

Sales & Service: Mon-Fri 8.30am to 6pm AEDT
Claims: Mon-Fri 8.30am to 7.30pm AEDT

How to Claim

When you lodge your claim online you will be given a claim number. We may also require some documents to be uploaded. This can be done as part of the claim lodgement process or alternatively emailed to claims@terrischeer.com.au or posted.

  • You can submit your claim and we will give you a claim number. However, we will require information in relation to the claim. You can forward the supporting documents separately to claims@terrischeer.com.au. Please ensure you include your claim number in the email subject line.
  • In some instances, for example, where extensive damage has occurred we may need to appoint a loss adjustor. Please call us on 1800 804 016 between 8.30am and 5.00pm, and we will discuss the process with you

Please choose how you would like to contact us

Things you need

Policy number, policy holder name, policy holder email and policy holder phone number. We will also require supporting documentation – please see below for details of what is required.

Claim online

Click below to start your claim online
Claim Online Now

What happens next?

After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.

What’s required

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will receive your claim number and we will request further information
  2. We will keep in contact and update you on the progress of your claim

What’s required

Insured address or policy number

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form). Once completed please email claims@terrischeer.com.au or alternatively post to GPO Box 1619 Adelaide, SA, 5001

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim

Supporting Documents Required

Click on the type(s) of claim(s) you are submitting for a list of supporting documents required to process your claim.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Electric Motor Burnout

We will pay up to $2000 for the reasonable cost to repair or replace any motor in a household electrical machine or appliance, but only if it forms part of:

  • your building under Landlord Residential Building Insurance;
  • your contents  under Landlord Preferred, Landlord Preferred Self Managed, Scheer Short Stay policies;

provided that the motor is burnt out at your property by electric current.

We will only cover motors less than 7 years old.

We may engage a member of our supplier network to review your quote and/or inspect the motor to determine if it can be repaired or replaced.

Documents required

  • Tradesman causation report
    Report from a qualified tradesperson which outlines how the damage has been caused
  • Motor repair/ replacement quote
    Itemised quote for the repair or replacement of the burnt-out motor
  • Appliance replacement quote
    If a replacement appliance is more economical than repairing/replacing the motor, please also include a quote to replace the appliance

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives