1800 804 016

Mon-Fri 8.30am to 5pm

How to Claim

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Phone Post

What you need

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will recieve information of your claim number and the information required to progress your claim
  2. We will keep in contact and update you on the progress of your claim

What you need

Insured address or policy number and the information and supporting documentation requested on the claim form

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form)

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim
  • To help us process your claim as quickly as possible, please provide all supporting information requested as soon as you can. Delays in receiving information will delay your claim settlement.
  • If your damage is likely to exceed $2,000 please call us on 1800 804 016, as we may need to appoint a loss adjuster.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Electric motor burnout

We will pay up to $2000 for the cost to repair or replace any motor in a household electrical machine or appliance, but only if it forms part of your building or contents and providing that the motor is located at your property and is burnt out by an electric current.

You must contribute towards the cost of replacement parts as follows:

  • Where the age of the motor is less than 5 years, no contribution is required.
  • Where the age of the motor is more than 5 years, the depreciation deduction will be 7% of the cost of the replacement parts for each year of age from new.

Documents required

  • Completed claim form
    Ensure the back of the form is signed. For fast settlement, please provide your bank account details.
  • Full itemised report from electrical contractor who inspected the motor
  • Itemised quotes/invoices for the repair or replacement of the motor only

 

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives