1800 804 016

Sales & Service: Mon-Fri 8.30am to 6pm AEDT
Claims: Mon-Fri 8.30am to 7.30pm AEDT

How to Claim

When you lodge your claim online you will be given a claim number. We may also require some documents to be uploaded. This can be done as part of the claim lodgement process or alternatively emailed to claims@terrischeer.com.au or posted.

  • You can submit your claim and we will give you a claim number. However, we will require information in relation to the claim. You can forward the supporting documents separately to claims@terrischeer.com.au. Please ensure you include your claim number in the email subject line.
  • In some instances, for example, where extensive damage has occurred we may need to appoint a loss adjustor. Please call us on 1800 804 016 between 8.30am and 5.00pm, and we will discuss the process with you

Please choose how you would like to contact us

Things you need

Policy number, policy holder name, policy holder email and policy holder phone number. We will also require supporting documentation – please see below for details of what is required.

Claim online

Click below to start your claim online
Claim Online Now

What happens next?

After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.

What’s required

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will receive your claim number and we will request further information
  2. We will keep in contact and update you on the progress of your claim

What’s required

Insured address or policy number

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form). Once completed please email claims@terrischeer.com.au or alternatively post to GPO Box 1619 Adelaide, SA, 5001

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim

Supporting Documents Required

Click on the type(s) of claim(s) you are submitting for a list of supporting documents required to process your claim.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Loss of Rent

Loss of rent is calculated from the day the rent is paid up to.

If your claim covered, we pay what you would be legally entitled to if the tenant had complied with their lease agreement. Click Claim Online Now to submit a claim. Please also retain the bond and use towards non-claimable items such as re-letting expenses (cleaning, gardening, rubbish removal, etc.)

Your claim will be calculated based on several factors. Please refer to your PDS for further details.

Documents Required

  • Copy of lease agreement for the defaulting tenant
    Lease agreement that sets out the terms of the tenancy including property address, tenant names, weekly rent, lease period and signatures
  • Copy of tenant’s rental ledger
    Record of all rental payments from the beginning of the lease
  • Copy of all notices issued to the tenant which are related to your claim
    Copy of all breach notices, notices issued to terminate the tenancy, court applications and any court orders or tribunal orders issued against the tenant
  • Breakdown of bond deductions
    Costs that a tenant is liable for at the end of their lease, which have or could be paid from their bond. E.g. change of locks, cleaning, gardening, rubbish removal, water usage
  • Evidence of dated advertising done to re-let the property
    Including date(s) and insured property address
  • Copy of lease agreement for new tenant (if the property relet)
    Lease agreement for the new tenant that confirms when the property will be re-let

Please note:

  • If claiming court or tribunal attendance costs
    Include an invoice or copy of the landlord ledger which shows the cost the landlord incurred for the property manager to attend court or tribunal on their behalf and a copy of the Managing Agency Agreement
  • If claiming tenant hardship
    Include a copy of the court/tribunal order, releasing the tenant from their obligations
  • If claiming for death of a tenant (only applies under a sole tenancy)
    Include a copy of the death certificate, funeral notice or similar

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives