1800 804 016

Mon-Fri 8.30am to 5pm

How to Claim

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What you need

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will recieve information of your claim number and the information required to progress your claim
  2. We will keep in contact and update you on the progress of your claim

What you need

Insured address or policy number and the information and supporting documentation requested on the claim form

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form)

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim
  • To help us process your claim as quickly as possible, please provide all supporting information requested as soon as you can. Delays in receiving information will delay your claim settlement.
  • If your damage is likely to exceed $2,000 please call us on 1800 804 016, as we may need to appoint a loss adjuster.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Loss of rent

Loss of rent is calculated from the day after the tenant last paid rent.

For example:

If the tenant is paid up to and including May 10, your claim will begin from May 11.

Your claim will then be calculated until one of the following events:

  • The day before the property is re-let
  • The date the lease agreement expires
  • The date the landlord withdraws the property from the rental market
  • The date the tenant vacated—if no effort is made to replace the tenant
  • The maximum amount claimable is reached

We will only pay what you would be legally entitled to if the tenant had complied with their lease agreement. Once the tenant has vacated, complete the Claim Form in full, ensuring all documents listed are provided. Please also retain the bond and use towards non-claimable items such as re-letting expenses (cleaning, gardening, rubbish removal, etc.)

Documents Required

  • Completed claim form
    Ensure the back of the form is signed. For fast settlement, please provide your bank account details.
  • Copy of Lease Agreement for the defaulting tenant
    (only require pages containing tenancy details and signature)
  • Copy of tenant’s rental history ledger
    Showing full rental history
  • Copy of all notices issued
    Copy of all breach notices, termination notices, court applications, orders issued against the tenant
  • Breakdown of bond deductions
    Copy of all invoices for allowable re-letting expenses used by bond
  • Evidence of dated advertising done to re-let the property
    (must include date(s) and insured property address)
  • Copy of Lease Agreement for new tenant (if relet)
    (only require pages containing tenancy details and signature)
  • Copy of Management Agreement and invoice
    (for court attendance claims, professionally managed)

Please note:

When claiming for Tenant Hardship, we also require a copy of the Order of Tribunal, releasing the tenant from their obligations.

When claiming for Death of a Tenant (only applies under a Sole Tenancy), we require a Copy of the Death Certificate.

For examples of how claims are paid, please refer to the relevant Premium, Excesses, Discounts and Claims Payments Guide (PED) for your Policy.

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives