Loss of rent
Loss of rent is calculated from the day after the tenant last paid rent.
If the tenant is paid up to and including May 10, your claim will begin from May 11.
Your claim will then be calculated until one of the following events:
- The day before the property is re-let
- The date the lease agreement expires
- The date the landlord withdraws the property from the rental market
- The date the tenant vacated—if no effort is made to replace the tenant
- The maximum amount claimable is reached
We will only pay what you would be legally entitled to if the tenant had complied with their lease agreement. Once the tenant has vacated, complete the Claim Form in full, ensuring all documents listed are provided. Please also retain the bond and use towards non-claimable items such as re-letting expenses (cleaning, gardening, rubbish removal, etc.)
Completed claim form
Ensure the back of the form is signed. For fast settlement, please provide your preferred payment details.
Copy of Lease Agreement for the Defaulting Tenant
Confirm lease dates and rental amount.
Proof of Advertising to re-let the property following a loss
Please provide one of the following: a copy of the advertisement, a copy of the advertising account, a copy of the rental list, or a copy of internet activity statement. The proof of advertising must include the property address and the date the property was first advertised.
Copy of Lease Agreement for New Tenant
To confirm re-let date
Copy of Tenant's Rental History Ledger
Showing full rental payment history
Copy of all Notices Issued
For example: Remedy/Leave/Termination, Order of Tribunal.
Please include all notices for the three months prior to vacate date.
Copy of Application for Tenancy
For our recovery purposes.
- Copy of Management Agreement
Breakdown of Bond Deductions (invoices)
To establish legitimate bond expenses and that the bond has been exhausted.
When claiming for Tenant Hardship, we also require a copy of the Order of Tribunal, releasing the tenant from their obligations.
When claiming for Death of a Tenant (only applies under a Sole Tenancy), we require a Copy of the Death Certificate.
For examples of how claims are paid, please refer to the relevant Premium, Excesses, Discounts and Claims Payments Guide (PED) for your Policy.