How to Claim
When you lodge your claim online you will be given a claim number. We may also require some documents to be uploaded. This can be done as part of the claim lodgement process or alternatively emailed to claims@terrischeer.com.au or posted.
- You can submit your claim and we will give you a claim number. However, we will require information in relation to the claim. You can forward the supporting documents separately to claims@terrischeer.com.au. Please ensure you include your claim number in the email subject line.
- In some instances, for example, where extensive damage has occurred we may need to appoint a loss adjustor. Please call us on 1800 804 016 and we will discuss the process with you.
Things you need
Policy number, policy holder name, policy holder email and policy holder phone number. We will also require supporting documentation – please see below for details of what is required.
What happens next?
After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.
What’s required
Insured address or policy number
How to claim
Call us on 1800 804 016, we will enter the details into our system to start the process
What happens next?
- You will receive your claim number and we will request further information
- We will keep in contact and update you on the progress of your claim
What’s required
Insured address or policy number
How to claim
Download and complete a claim form providing the supporting documentation required (please see back of the claim form). Once completed please email claims@terrischeer.com.au or alternatively post to GPO Box 1619 Adelaide, SA, 5001
What happens next?
After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.
Supporting Documents Required
Click on the type(s) of claim(s) you are submitting for a list of supporting documents required to process your claim.
Claim Types.
Loss of Rent
Loss of rent is calculated from the day the rent is paid up to.
If your claim is covered, we pay what you would be legally entitled to if the tenant had complied with their lease agreement. Click Claim Online Now to submit a claim. Please also retain the bond and use towards non-claimable items such as re-letting expenses (cleaning, gardening, rubbish removal, etc.)
Your claim will be calculated based on several factors. Please refer to your PDS for further details.
Documents Required
Lease agreement that sets out the terms of the tenancy including property address, tenant names, weekly rent, lease period and signatures
Record of all rental payments from the beginning of the lease
Copy of all breach notices, notices issued to terminate the tenancy, court applications and any court orders or tribunal orders issued against the tenant
Costs that a tenant is liable for at the end of their lease, which have or could be paid from their bond. E.g. change of locks, cleaning, gardening, rubbish removal, water usage
Including date(s) and insured property address
Lease agreement for the new tenant that confirms when the property will be re-let
Please note:
Include an invoice or copy of the landlord ledger which shows the cost the landlord incurred for the property manager to attend court or tribunal on their behalf and a copy of the Managing Agency Agreement
Include a copy of the court/tribunal order, releasing the tenant from their obligations
Include a copy of the death certificate, funeral notice or similar
Tenant Damage
What is tenant damage?
Tenant damage means loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests including theft by the tenant, the tenant’s family or the tenant’s invited guests.
Documents required
Itemised quotes or invoices for the restoration or repair of the property damage
Including photos detailing the state of the property prior to the commencement of the tenancy and the state of the property at the end the tenancy
Photos of each item being claimed
Lease agreement that sets out the terms of the tenancy including property address, tenant names, weekly rent, lease period and signatures
Lease agreement for the new tenant that confirms when the property will be re-let
Record of all rental payments from the beginning of the lease
Costs that a tenant is liable for at the end of their lease, which have or could be paid from their bond. E.g. change of locks, cleaning, gardening, rubbish removal, water usage
Please note:
If we have appointed an assessor, please provide the relevant documentation at your appointment with them.
Escape of Liquid
Our Landlord Residential Building Policy insures you for damage to your building from sudden and unexpected loss or damage caused by various causes including liquid escaping from drain, sewage system, or fixed pipe (not forming part of a shower floor or base or shower cubicle wall, and not overflow drains or pipes); water main, fire hydrant, or the main water supply to the insured address; fixed tanks; swimming pools or spas; a bath, sink, toilet, basin, or a tap spindle (not forming part of a shower floor or base or shower cubicle wall); fixed heating or cooling systems; refrigerator, freezer, dishwasher, or washing machine; a waterbed or an aquarium.
We also cover loss or damage caused by liquid escaping from the items listed above, that has occurred gradually when the loss or damage, that was occurring, wasn’t easily visible to a reasonable person in the circumstances.
See your PDS for further details and what we do not cover under the policy.
Documents required
Copy of the two most recent routine inspection reports (including photos) which were completed prior to this damage occurring
Photos of each item being claimed
Itemised quotes or invoices for the repair or replacement of the damaged items being claimed
Report from a qualified tradesperson which outlines how the damage has been caused and confirmation it has been fixed
Storm or Rainwater Damage
Our Residential Building policies insure your building against loss or damage caused by storm or rainwater which can be accompanied by strong winds, rain, lightning, hail, snow or dust.
Our Landlord Preferred, Landlord Preferred Self Managed, Scheer Short Stay policies insure your contents for loss or damage caused by storm or rainwater which can be accompanied by strong winds, rain, lightning, hail, snow or dust.
Documents required
Copy of the two most recent periodic condition reports (including photos) which were completed prior to this damage occurring
Photos of each item being claimed
For the restoration or repair of the storm damage
To determine how the water entered the property and confirmation it has been fixed
Electric Motor Burnout
We cover the burning out or fusing of electric motors in household equipment or appliances which are part of your building or contents (depending on your applicable policy) and where the motor is less than 7 years old.
We may engage a member of our supplier network to review your quote and/or inspect the motor to determine if it can be repaired or replaced.
Please refer to your PDS for further details.
Documents required
Report from a qualified tradesperson which outlines how the damage has been caused
Itemised quote for the repair or replacement of the burnt-out motor
If a replacement appliance is more economical than repairing/replacing the motor, please also include a quote to replace the appliance