If accidental damage exceeds $2,000, please contact us as soon as possible. We may need to appoint an assessor.
What is accidental damage?
Accidental damage is neither deliberate nor motivated by spite, malice or vindictiveness. It is defined as a sudden or unexpected loss. Our policies cover accidental loss or damage caused by your tenant, their family or their guests to your contents and building structure—up to the policy limit and subject to the policy you have.
Accidental damage attracts an excess per event.
Where a claim involves at least two occurrences, the excess is capped at two excesses per claim.
Accidental damage to carpets – Excess per event
- Large drink spill in lounge room (first event)
- Nail polish spill in bedroom (second event)
- Wine spill in second bedroom (no excess)
- Milo spill in bedroom three
Completed claim form
Ensure the back of the form is signed. For fast settlement, please provide your preferred payment details.
Breakdown of Bond Deductions
We require copies of all invoices for allowable re-letting expenses used by the bond
For repairs and clean up costs
- Copies of entry and exit condition reports and routine inspection reports
Labelled clear colour photos of the damage caused
Copy of Lease Agreement for the Defaulting Tenant (only require pages containing tenant details and signature)
Confirm lease dates and rental amount.
Copy of Lease Agreement for New Tenant (only require pages containing tenant details and signature)
To confirm re-let date.
Copy of Tenant's Rental History Ledger
Showing full rental payment history
Copy of Application for Tenancy
For our recovery purposes.
Breakdown of Bond Deductions (invoices)
To establish legitimate bond expenses and that the bond has been exhausted.
The completed claim form and relevant documentation relating to a loss of rent claim is to be given to the Loss Adjuster at the appointment.