1800 804 016

Mon-Fri 8.30am to 5pm

How to Claim

To help us process your claim as quickly as possible, we will need some information or documents; the list below will tell you what we need. We will ask you to upload these documents at the end of the claim lodgement process.

  • If you do not have the supporting documents. You can still submit your claim and we will give you a claim number. However, we won‘t be able to start processing your claim until we receive all of the required information. After you have submitted the claim you can forward the supporting documents separately to claims@terrischeer.com.au. Please ensure you include your claim number in the email subject line.
  • Some claims are more difficult to process and may require additional support. If the damage you are claiming for is likely to exceed $2,000 we may need to appoint a loss adjustor. Please call us on 1800 804 016 between 8.30am and 5.00pm, and we will discuss the process with you.

Please choose how you would like to contact us

What you need

Policy number, policy holder name, policy holder email and policy holder phone number. We will also require supporting documentation – please see below for details of what is required.

Claim online

Click below to start your claim online
Claim Online Now

What happens next?

After you have submitted your claim, we will provide you with a claim number and keep you updated on the progress of your claim.

What you need

Insured address or policy number

How to claim

Call us on 1800 804 016, we will enter the details into our system to start the process

What happens next?

  1. You will receive information of your claim number and the information required to progress your claim
  2. We will keep in contact and update you on the progress of your claim

What you need

Insured address or policy number and the information and supporting documentation requested on the claim form

How to claim

Download and complete a claim form providing the supporting documentation required (please see back of the claim form)

What happens next?

  1. You will receive an acknowledgement confirming your claim number
  2. We will keep in contact and update you on the progress of your claim

Supporting Documents Required

Click on the type(s) of claim(s) you are submitting for a list of supporting documents required to process your claim.

Claim Types.

“Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service.”

C Hempel
RE/MAX Executives

“Dealing with Terri Scheer has been a welcome experience and I recommend them to any landlord seeking peace of mind and professional support.”

Simon Webb
VIC

“As always the service from Terri Scheer has been an easy experience in the respect I was updated every step of the way.”

D Brumby
Pride Real Estate

“Thank you so much for making this so straight forward, what an excellent service”

P Ferrity
WA

Accidental damage

Important

If accidental damage exceeds $2,000, please contact us as soon as possible. We may need to appoint an assessor.

What is accidental damage?

Accidental damage is neither deliberate nor motivated by spite, malice or vindictiveness. It is defined as a sudden or unexpected loss. Our policies cover accidental loss or damage caused by your tenant, their family or their guests to your contents and building structure—up to the policy limit and subject to the policy you have.

Please note

Accidental damage attracts an excess per event.

Where a claim involves at least two occurrences, the excess is capped at two excesses per claim.

For example 

Accidental damage to carpets – Excess per event

  • Large drink spill in lounge room (first event)
  • Nail polish spill in bedroom (second event)
  • Wine spill in second bedroom (no excess)
  • Milo spill in bedroom three

Documents required

  • Completed claim form
    Ensure the back of the form is signed. For fast settlement, please provide your preferred payment details.
  • Breakdown of Bond Deductions
    We require copies of all invoices for allowable re-letting expenses used by the bond
  • Itemised Quotes
    For repairs and clean up costs
  • Copies of entry and exit condition reports and routine inspection reports
  • Photos
    Labelled clear colour photos of the damage caused
  • Copy of Lease Agreement for the Defaulting Tenant (only require pages containing tenant details and signature)
    Confirm lease dates and rental amount.
  • Copy of Lease Agreement for New Tenant (only require pages containing tenant details and signature)
    To confirm re-let date.
  • Copy of Tenant's Rental History Ledger
    Showing full rental payment history
  • Copy of Application for Tenancy
    For our recovery purposes.
  • Breakdown of Bond Deductions (invoices)
    To establish legitimate bond expenses and that the bond has been exhausted.

Please note:

The completed claim form and relevant documentation relating to a loss of rent claim is to be given to the Loss Adjuster at the appointment.

Thank you for processing this so quickly, this is the first claim I have put through Terri Scheer and was amazed to see such a quick response and excellent customer service

C Hempel,
MAX Executives