Contact Us
Sales, Service & Claims Enquiries
Within Australia: 1800 804 016
International phone: +61 8 8205 5110
Email: customerservice@terrischeer.com.au
Post: GPO Box 1619, Adelaide SA 5001
For a faster response, especially if your enquiry is urgent or requires same-day assistance, we recommend calling our Contact Centre. Email responses are handled in turn but may take longer.
*To process a request on an existing policy, we require three forms of identification.
- Full name*
- Email address*
- Contact phone number*
- Policy or Claim number (if applicable)*
- Rental property address (if applicable)*
- Details about your enquiry (please provide as much detail as possible)
Fraud Intelligence
Locked Bag 32524, Brisbane QLD 4001
Call the Insurance Fraud Hotline: 1300 881 725
Email Insurance Fraud: intelligence@suncorp.com.au
Service Of Legal Documents
Terri Scheer is part of Suncorp Group, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Extra help and support
We’re committed to helping you with sensitivity, respect, and compassion. Our team is here to provide you with extra support when you need it.