Contact Us
Claims Enquiries
Please call 1800 804 016 or you can email us at claims@terrischeer.com.au
Sales & Service Enquiries
Please call 1800 804 016 or you can email us at customerservice@terrischeer.com.au
For a faster response, especially if your enquiry is urgent or requires same-day assistance, we recommend calling our Contact Centre. Email responses are handled in turn but may take longer.
*To process a request on an existing policy, we require three forms of identification.
- Full name*
- Email address*
- Contact phone number*
- Policy or Claim number (if applicable)*
- Rental property address (if applicable)*
- Details about your enquiry (please provide as much detail as possible)
Get in touch
Please call: 1800 804 016
International phone: +61 8 8205 5110
Post:
GPO Box 1619, Adelaide SA 5001
Insurance Fraud Hotline: 1300 881 725
Fraud Intelligence
Locked Bag 32524, Brisbane QLD 4001.
Email: claims@terrischeer.com.au
Service of legal documents:
Terri Scheer is part of Suncorp Network, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Email us
You can email us with your enquiry at customerservice@terrischeer.com.au
Please include as much information as possible when emailing our team. Such as:
- Full name
- Email address
- Contact phone number
- Policy number (if applicable)
- Rental property address (if applicable)
- Details about your enquiry