Contact Us
Categories
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Claims Enquiries
Please call 1800 804 016 or you can email us at claims@terrischeer.com.au
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Sales & Service Enquiries
Please call 1800 804 016 or you can email us at customerservice@terrischeer.com.au
For a faster response, especially if your enquiry is urgent or requires same-day assistance, we recommend calling our Contact Centre. Email responses are handled in turn but may take longer.
*To process a request on an existing policy, we require three forms of identification.
- Full name*
- Email address*
- Contact phone number*
- Policy or Claim number (if applicable)*
- Rental property address (if applicable)*
- Details about your enquiry (please provide as much detail as possible)
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Post:
GPO Box 1619, Adelaide SA 5001
Fraud Intelligence
Locked Bag 32524, Brisbane QLD 4001.
Insurance Fraud Hotline: 1300 881 725
Service of legal documents:
Terri Scheer is part of Suncorp Network, and the contact details for service of legal documents (including writs, subpoenas, and garnishee orders) are the same across the Group.
Extra help and support
We’re committed to helping you with sensitivity, respect and compassion.
Our team is here to provide extra support when you need it most.
Our team is here to provide extra support when you need it most.
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Translator Services
General Insurance Code of Practice
Financial hardship policy
Domestic & Family Violence Policy
External support services
Complaints