Providing you the right support
If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services.
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For helpful information, tools and support services
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Good Shepherd Australia New Zealand offers affordable financial programs to people who are financially excluded.
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Wesley Lifeforce service finder provides crisis support numbers and contact information for mental health, counselling and community services. Connect to a range of local services in your area.
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National Debt Helpline provides free financial counselling that helps people in Australia tackle thier debt problems.
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm)
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Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm)
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IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.
Phone: 1800 655 556 (Monday to Friday, 8am – 5pm AEST) or submit a web request
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Phone: 1800 655 556 (Monday to Friday, 8am – 5pm AEST) or submit a web request
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Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counselling and much more. It is free and anonymous, with thousands of services listed across Australia.
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Visit Website
For community support and counselling services
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1800 RESPECT is a free and confidential service for family and domestic violence support.
Phone: 1800 737 732 (available 24/7)
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Phone: 1800 737 732 (available 24/7)
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Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.
Phone: 1300 224 636 for immediate support (available 24/7)
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Phone: 1300 224 636 for immediate support (available 24/7)
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Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.
Phone: 13 11 14 (available 24/7)
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Phone: 13 11 14 (available 24/7)
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Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.
Phone: 1800 655 556
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Phone: 1800 655 556
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For government support services
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Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Call: 131 450
Call: 131 450
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The National Relay Service (NRS) is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impediment.
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Visit Website
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Services Australia delivers government payments and services. If eligible, social work services can provide support, counselling and information in difficult times.
Visit Services Australia for contact information.
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Visit Services Australia for contact information.
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We’re here to help
We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help. Call us on 1800 804 016 or visit our customer help and support page for more information.