Code of Practice
The General Insurance Code of Practice
We have adopted the General Insurance Code of Practice which has been developed by the Insurance Council of Australia.
The code sets the standards of customer service to be provided by the insurance industry. It covers matters such as purchasing insurance, claims handling and dispute resolution. The code is the general insurance industry’s promise to be open, fair and honest in the way it deals with its customers.
More information on the Code, or a copy of the Code, can be obtained from the Insurance Council of Australia (ICA). You can contact the ICA on 02 9253 5100 or 1300 728 228, or you can access the Code at www.codeofpractice.com.au.
The Code Governance Committee is an independent body which monitors and enforces the Code and has powers to impose sanctions on Code subscribers for non-compliance.