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Supporting Each Other Through Challenging Times

By Sarah Barton, Terri Scheer Insurance Distribution Channel Manager

At Terri Scheer Insurance, we recognise it’s a difficult time for many with prolonged lockdowns and restrictions happening right across the country.

We’ve spoken with a number of property managers who have been experiencing the industry challenges firsthand.

The general feeling is one of unity that we can get through this together.

Today we bring together some helpful insights into what’s helping property managers through these times.

Staying connected

Amid such uncertainty, the certainty of regular communication is critical during a pandemic.

Many property managers around Australia are working from home and remain focussed on delivering the best outcomes for their landlords and tenants.

While being socially apart, property managers and their landlords and tenants are communicating on a number of platforms including online, via phone or video calls and through apps.

Many have introduced virtual routine property inspections to ensure tenants continue to look after their properties.

Video calls to screen prospective tenants who you can’t meet in person are also becoming increasingly important.

Regular and effective communication with tenants and landlords also ensures they are up to speed on their tenancy agreement and obligations.

Staying connected to colleagues is also crucial. Working remotely doesn’t have to mean working alone. There’s a number of ways to check-in with workmates.

Many workplaces run daily video calls to stay in touch and check on each other’s wellbeing. Some have also told us about holding casual video catch-ups on a Friday afternoon in a more relaxed setting.

Providing support

Providing an extra layer of support to tenants and landlords who are doing it tough can help strengthen relationships during these times.

If they know you have their back, it’s more likely they’ll seek your advice before potential problems become an issue.

For landlords and tenants who may be experiencing financial hardship or job loss, having a property manager to turn to who can provide expert advice on accessing Covid support payments and navigating new regulations can be extremely valuable.

Property managers are highly skilled and can negotiate rental reductions and tenancy agreements, and manage rental eviction moratoriums on behalf of tenants and landlords.

This can often reduce stress and give landlords and tenants peace of mind that they’re being looked after.

Leaning on each other

Tenants and landlords have turned to property managers for expert advice to guide them through these challenging times.

Property managers are trusted advisors but we understand dealing with people’s homes and their livelihoods is an emotive issue and can bring about increased levels of stress.

Speak to a colleague, a friend, get some fresh air and take time out for yourself. You deserve it! There is support available if you need it.

Beyond Blue – www.beyondblue.org.au or 1300 22 4636

Lifeline – www.lifeline.org.au or 13 11 14

Thank you to Melanie Williams from Harris Real Estate, Alesha Deitz from Warwick William Real Estate, Kaitlyn Barnes from Ray White Holland Park and Sarah Burgess from LJ Hooker for their assistance in writing this column.

For further information, call 1800 804 016.

Editor’s note

About Terri Scheer Insurance

Terri Scheer Insurance Pty Ltd ABN 76 070 874 798 (Terri Scheer) provides insurance cover for landlords, helping to protect them against the risks associated with owning a rental property. These include malicious damage by tenants, accidental damage, landlord’s legal liability and loss of rental income. Terri Scheer acts on behalf of AAI Limited ABN 48 005 297 807 AFSL 230859 trading as ‘Vero Insurance’, the insurer which issues the insurance cover. Terri Scheer has not taken into account the reader’s objectives, financial situation or needs. If you are interested in any of Terri Scheer’s insurance products, the relevant Product Disclosure Statement should be considered first. It can be viewed online at www.terrischeer.com.au or obtained by calling 1800 804 016. The Target Market Determination is also available. Based in Adelaide, Terri Scheer services all states, territories and capital cities.


The information contained in this article is intended to be of a general nature only. Terri Scheer does not accept any legal responsibility for any loss incurred as a result of reliance upon it.

Insurance issued by Vero Insurance. Read the Product Disclosure Statement before buying this insurance and consider whether it is right for you. Contact Terri Scheer on 1800 804 016 or visit our website at www.terrischeer.com.au for a copy. The Target Market Determination is also available.

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