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Terri Scheer Connect
Terri Scheer Connect is the online hub for real estate agents to easily arrange and manage landlord insurance for their clients. On this page you’ll find answers to frequently asked questions, a glossary of key policy terms, helpful forms and resources and details on how to contact us.
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What you can do with Terri Scheer Connect
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With Terri Scheer Connect, you can:
- Get 5% discount off the first year’s premium if you place cover through the portal
- Quote and arrange cover for Landlord Preferred and Scheer Short Stay policies and retrieve existing quotes within 30 days, if you’re a Distributor
- Search for properties managed by your agency that are insured with Terri Scheer
- Check payment status and policy details
- Download and print Certificates of Insurance and Certificates of Currency
- Access accredited annual Distributor compliance training.
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Frequently Asked Questions
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View all FAQs
How do I access Terri Scheer Connect?
You need to be invited to Terri Scheer Connect by your Authorised Person or Admin, or by contacting Terri Scheer. Once invited, you will receive an invitation email to complete registration online.
Important: your email address and mobile number must be registered with Terri Scheer prior to an invitation being sent.
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What should I do if I have not received a registration email?
Check your spam folder, please make sure customerservice@terrischeer.com.au is on your safe senders list. Contact your Terri Scheer Connect Authorised Person or Admin, to confirm your email address is correct and they can reinvite you.
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Can real estate agencies earn commission through Terri Scheer?
Yes. Terri Scheer pays commission on eligible Landlord Preferred and Scheer Short Stay policies when referral and policy requirements are met. Commission payments are available on both new policies and eligible renewals.
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What are the benefits of partnering with Terri Scheer?
Partnering with Terri Scheer gives agencies access to specialised landlord insurance solutions, ongoing support and access to Terri Scheer Connect. The platform helps streamline insurance administration by enabling users to arrange cover, check policy details, access certificates and manage insured properties in one place.
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Can I cancel an insurance policy through Terri Scheer Connect?
No, you cannot cancel a policy via Terri Scheer Connect. Policy cancellation can be requested by completing and emailing the below cancellation form to customerservice@terrischeer.com.au.
- For Distributors – Distributor cancellation form (this form can be completed and emailed by the distributor. Alternatively, the distributor can call 1800 804 016 to cancel the policy with a specialist)
- For Referrers – Landlord cancellation form (the Landlord needs to complete this form and email from their personal email. Alternatively, the landlord can call 1800 804 016 and cancel the policy with a specialist).
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Glossary of main terms & policy status
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Main terms
Active
A referrer user that has been invited to the portal and has successfully logged on.
Admin
An Admin is allocated by the Authorised Person and they are responsible for the administration of Terri Scheer Connect for the office, they can manage employee access within Terri Scheer Connect. They do not need to be a distributor to have admin access.
Authorised Person
An authorised person refers to the duly authorised person of the office. This is the person who signs the distributor appointment letter on behalf of the office and who sub-appoints the employees within the office to become distributors.
Distributor
A distributor can be an individual or an organisation. Individuals must be appointed by a duly authorised person. Distributors are authorised to deal in insurance products on behalf of Terri Scheer. As a condition of appointment distributors must complete annual compliance training.
Distributor pending
Distributor pending is a referrer that has requested to become a distributor. Before distributor status can be obtained, the Partner Support Team needs to complete an ASIC check & compliance training must be completed by the referrer. Once all the requirements are met the status will move from distributor pending to distributor.
If your compliance training expires your distributor status will change to distributor pending. After 30 days if you have not completed the training, you will be changed to referrer.
Invited
The employee has been invited to Terri Scheer Connect but has not completed registration.
Not invited
The employee is listed as a staff member but has not been invited to register with Terri Scheer Connect.
Referrer
A referrer is not authorised to deal in any insurance products and only have very limited capabilities.
Training complete
The distributor compliance training has been successfully completed.
Training expired
The distributor compliance training has expired and needs to be completed to retain a distributor role. Training expires 12 months after initial successful completion. The training can be completed up to 30 days past the expiration date.
Training expires in 23 days
The distributor compliance training is due to expire and needs to be completed to retain a distributor role.
Training incomplete
The distributor compliance training has been started but not completed.
Policy status on policy details screen
Effective from
The policy period is in the future, and is effective from this date.
Expired on
The policy has expired as of this date, and a renewal has not been offered, or has been cancelled.
Expires on
The policy period is current but is due to expire on this date, and a renewal has not been offered, or has been cancelled.
Lapsed on
This is the date the policy lapsed.
Next payment due
There is a payment outstanding for the current policy period or the renewal period. The date shown is the due date for the outstanding payment.
Renewal date
The policy is paid in full and is due to renew on this date.
Renews on
This policy period is due to renew on this date.
Status shown on policy list screen
Active
The policy period is paid in full.
Cancelled on
The policy has been cancelled effective from this date.
Expired
The policy has expired and a renewal has not been offered, or has been cancelled.
Lapsed
The policy has lapsed due to non-payment.
Payment due
There is an outstanding payment for the policy.
Payment received
The payment for this policy has been received, the effective date is in the future.
Forms
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Commission Payment Form
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Distributor – Cancellation/No Longer Managed Form
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Company Name Change
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Landlord – Cancellation/No Longer Managed Form
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Distributor – Expression of Interest Form
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Rent Roll Purchase/New Ownership/Company Merger
How to contact us
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General enquiries (sales, applications, cancellations, etc.)
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Commissions
Email: finance@terrischeer.com.au
Existing distributor enquiries
Call us: 1800 804 016 or
Email: distributors@terrischeer.com.au
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Urgent issues
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