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Sales & Service: Mon-Fri 8.30am to 6pm AEST
Claims: Mon-Fri 8.30am to 6:30pm AEST

Providing you the right support

If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services.

For helpful information, tools and support services

Good Shepherd Australia New Zealand offers affordable financial programs to people who are financially excluded.
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Wesley Lifeforce service finder provides crisis support numbers and contact information for mental health, counselling and community services. Connect to a range of local services in your area.
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National Debt Helpline provides free financial counselling that helps people in Australia tackle thier debt problems.
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm)
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IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.
Phone: 1800 655 556 (Monday to Friday, 8am – 5pm AEST) or submit a web request
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Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counselling and much more. It is free and anonymous, with thousands of services listed across Australia.
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For community support and counselling services

1800 RESPECT is a free and confidential service for family and domestic violence support.
Phone: 1800 737 732 (available 24/7)
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Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.
Phone: 1300 224 636  for immediate support (available 24/7)
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Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.
Phone: 13 11 14 (available 24/7)
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Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.
Phone: 1800 655 566
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For government support services

Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
Call: 131 450

The National Relay Service (NRS) is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impediment.
Voice: 1300 555 727
TTY: 133 677
SMS: 0432 677 767
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Services Australia delivers government payments and services. If eligible, social work services can provide support, counselling and information in difficult times.
Visit Services Australia for contact information.

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We’re here to help

We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help. Call us on 13 11 55 or visit our customer help and support page for more information.

If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Essentials by AAI provides cover for those on low incomes.

Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.

Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. Click here for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. The Target Market Determination is also available.