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Property Managers: Thank-You

By Sarah Barton, Terri Scheer Insurance Distribution Channel Manager

With much of Australia still experiencing lockdowns and restrictions, due to the ongoing pandemic, I encourage everyone to pause and reflect. You’re doing an amazing job.

The property management industry has been through a lot over the past 18 months and as one of Australia’s leading landlord insurance specialists, Terri Scheer Insurance acknowledges the tireless support property managers have provided to their landlords and tenants during this difficult period.

National Property Manager Day which was held late last month was an opportunity to show support and appreciation for property managers.

For the Terri Scheer team, it’s been a time to reflect on the incredible work you do and the value you create for your landlords.

We wanted to use this as an opportunity to highlight the most valuable outcomes that we believe property managers achieve for landlords:

Sharing knowledge and expertise

As a property manager, you are highly skilled and can provide expert advice and share knowledge with landlords and their tenants.

Hiring you gives a landlord peace of mind that their investment property is being looked after. It’s your core business to act on behalf of landlords to screen tenants, undertake regular property inspections and respond to maintenance issues.

You understand tenancy laws and the needs of tenants, and have access to tenancy databases which can help save landlords time and money in the long-term.

Nurturing tenant relationships

To achieve the best outcomes for landlords, you value your relationships with their tenants and likely go above and beyond to accommodate their needs.

You understand it’s important to carefully nurture tenant relationships. This includes responding to maintenance issues promptly as this can signal to a tenant that you care about the property and value their concern for its condition.

Listening and carefully considering tenants’ requests for changes to lease conditions and responding quickly to queries or concerns helps you to build rapport.

Ensuring the upkeep of the property with regular property inspections helps to create a positive rental experience and strengthens the relationship with the tenant.

Help landlords protect their investment

Property managers throughout Australia are an invaluable investment for landlords.

Landlords trust you to look after their properties and protect their investment.

You can provide many additional risk management benefits and potentially minimise loss for the landlord if an issue arises.

Reassurance in difficult times

Australia’s property managers have adapted very quickly to the ever-changing property landscape as the pandemic lingers and lockdowns continue.

You have provided reassurance to landlords and tenants at a time when it is needed most. You have also provided a listening ear to landlords and have supported them through difficult times.

This has included negotiating rent reductions and, in some locations where vacancy rates have increased, the additional pressure of explaining to landlords that rental expectations have lowered with longer relet times.

At Terri Scheer Insurance we have admired the way in which property managers have risen to these challenges and worked tirelessly on behalf of your landlords and tenants.

The Terri Scheer team feels privileged to be part of this incredible industry that does so much for Australian investors and households.

For further information call 1800 804 016

Editor’s note

About Terri Scheer Insurance

Terri Scheer Insurance Pty Ltd ABN 76 070 874 798 (Terri Scheer) provides insurance cover for landlords, helping to protect them against the risks associated with owning a rental property. These include malicious damage by tenants, accidental damage, landlord’s legal liability and loss of rental income. Terri Scheer acts on behalf of AAI Limited ABN 48 005 297 807 AFSL 230859 trading as ‘Vero Insurance’, the insurer which issues the insurance cover. Terri Scheer has not taken into account the reader’s objectives, financial situation or needs. If you are interested in any of Terri Scheer’s insurance products, the relevant Product Disclosure Statement should be considered first. It can be viewed online at www.terrischeer.com.au or obtained by calling 1800 804 016. Based in Adelaide, Terri Scheer services all states, territories and capital cities.


The information contained in this article is intended to be of a general nature only. Terri Scheer does not accept any legal responsibility for any loss incurred as a result of reliance upon it.

Insurance issued by Vero Insurance. Read the Product Disclosure Statement before buying this insurance and consider whether it is right for you. Contact Terri Scheer on 1800 804 016 or visit our website at www.terrischeer.com.au for a copy.

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