Terri Scheer is ready to help and we are working as fast as we can to provide the support you need.
Thank you for your patience during this difficult time. Initially, we’re prioritising customers who are the most vulnerable or need emergency repairs or temporary accommodation as some homes are not safe to live in.
Our Claims Team will be in touch with you soon, however, it will take longer than usual with significant damage across many locations.
What should I do if my carpet, furniture and/or contents are wet?
If your home has been completely or partially inundated with water, or your carpet, furniture or contents have been damaged by rain:
What happens after I’ve lodged my claim?
How can I follow up my claim?
I have found new damage since lodging my claim
Can I see a Claims Specialist in person?
Our Customer Support Team is on the ground in some locations and ready to help you face-to-face.
Have you been approached by a third party to help you with your claim?
If you need extra support, it can help to know what support is available. Here are some links to helpful information, tools and services:
Beware of SMS Excess Payment Scams
Terri Scheer does not send SMS messages to follow up on excess payments to progress claims. If you receive an SMS message requesting an excess payment, please delete it straight away.
I am a Qld flood effected resident, is there government support available for me?
The $741m Resilient Home Fund program is jointly funded by the Queensland and Australian governments and supports resilience measures in Queensland.
The following events, as prescribed by the government, are covered by the program:
If your customer is unsure of their eligibility you’re unsure of your eligibility dependant upon the event, please contact the Resilient Home Fund for more information.
How does the program work?
Funding will be used to repair/retrofit, raise, or buy-back homes within local government areas impacted by the above events. These categories are further detailed here.
How do I know if I am eligible?
The government have defined eligibility criteria for the Resilient Home Fund as follows:
Please contact the Resilient Home Fund for more information.
Do I have to, or am I obligated to, apply for a grant?
No. You do not have to apply for a grant. The decision to apply is solely yours. Suncorp has no influence over who is deemed eligible for any grants, the decision rests with the government.
What if my claim is already finalised and I think I might be eligible?
You may wish to register your interest, even if your claim has been finalised. You will deal with the government directly on all aspects of the program.
Where can I go for more information?