Terri Scheer is ready to help and we are working as fast as we can to provide the support you need.
Thank you for your patience during this difficult time. Initially, we’re prioritising customers who are the most vulnerable or need emergency repairs or temporary accommodation as some homes are not safe to live in.
Our Claims Team will be in touch with you soon, however, it will take longer than usual with significant damage across many locations.
Our Customer Support Team is on the ground in some locations and ready to help you face-to-face.
Terri Scheer does not send SMS messages to follow up on excess payments to progress claims. If you receive an SMS message requesting an excess payment, please delete it straight away.
If you need extra support, it can help to know what support is available. Here are some links to helpful information, tools and services:
If your home has been completely or partially inundated with water, or your carpet, furniture or contents have been damaged by rain:
For an update on your claim or to upload documents and photos, you can email claims@terrischeer.com.au. If you’d like to speak to a claims specialist please call us on 1800 804 016.
“This flooding emergency has had a devastating impact on many of our customers. Our dedicated response and recovery team is directing immediate support to where it’s needed. This includes arranging emergency payments and temporary accommodation.
We thank everyone for their patience as we move as fast as we can.”
Alli Smith, Executive General Manager Home Claims
Disclaimer:
Insurance issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as Vero Insurance. In arranging your insurance, Terri Scheer Insurance Pty Ltd ABN 76 070 874 798 AFSL 218585 acts under authority given to it by Vero Insurance. Read the Product Disclosure Statement before buying this insurance and consider whether it is right for you. Contact Terri Scheer on 1800 804 016 or visit our website at www.terrischeer.com.au for a copy.
The information contained in this article is intended to be of a general nature only. Terri Scheer does not accept any legal responsibility for any loss incurred as a result of reliance upon it. This article has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. The Target Market Determination is also available.