If you need support with any of our insurance products or services, we’re here to help you.
We’re committed to supporting customers facing financial hardship. Our Financial Hardship Policy can help you access support and services when you need them most.
If you’re in financial stress and are unable to pay money owed to us that is not a premium, we may — in certain circumstances — agree to:
If you’re in financial stress and are unable to pay your premium, then we will work with you to see if we can support you to keep you covered. Support options may include:
Our agents have been trained to manage financial stress. However, you may still contact us. If you tell our collection agent or solicitor that you’re in financial stress they must notify us and will give you information in writing about our Financial Hardship process.
If you’re going through financial hardship, please contact us today. We’ll provide you with a form to apply for financial support and help you through the application process.
Please let us know if we can help refer you to external services such as community support and financial counselling services.
We support all our customers and their communities by responding to catastrophes and natural disasters efficiently, professionally and compassionately.
If a natural disaster has meant you have to make a claim under your policy and caused you financial hardship, we may:
If you’re in this position, please let us know – we’re here to support you.
Here are free and confidential financial counselling resources that can provide advice to Australians in every state and territory:
National Debt Helpline provides free financial counselling that helps people in Australia tackle their debt problems.
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm)
Visit Website
ASIC MoneySmart provides information and tools to help people make financial decisions.
Visit Website
Good Shepherd Australia New Zealand offers affordable financial programs to people who are financially excluded.
Visit Website
If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Essentials by AAI provides cover for those on low incomes.
Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.
Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. Click here for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. The Target Market Determination is also available.
