We're on the ground and ready to help.
When you need us most, we're on the ground and ready to help
Please check this page during major weather events to find on the ground support.
Customer Support Team
Our teams are on the ground and ready to support customers impacted by significant weather. Appointments are available and can be booked HERE.
Capalaba
Address
Redland Community Centre
29 Loraine St
Capalaba QLD 4157
Times
Monday, 20 to Friday, 24 April 10.00am to 6.00pm
Bookings can be made HERE
Currumbin
Address
Currimbin RSL Sub-Branch parking area
164 Duringan St
Currumbin QLD 4223
Times
Monday, 20 to Friday, 24 April 10.00am to 6.00pm
Friday, 24 April 10.00am to 4.00pm
Bookings can be made HERE
Mermaid Waters
Address
Broadbeach Cultural Precinct
Crn Hooker Blvd & Sunshine Blvd
Mermaid Waters QLD 4218
Times
Monday, 27 April to Friday 1 May 9:30am to 5:30pm
Bookings can be made HERE
Hillcrest
Address
Logan West Community Centre
2 Wineglass Dr
Hillcrest QLD 4118
Times
Monday, 27 April to Friday, 1 May 10.00am to 6.00pm
Saturday, 2 May 9.00am to 3.00pm
Bookings can be made HERE
ICA Community Consultations
The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe weather in 2025. Bookings are recommended and can be made HERE.
Port Pirie
Address
Royal Port Pirie Yacht Club
61 Main Rd
Solomontown SA 5540
Times
Wednesday, 29 to Thursday 30 April 9.00am to 5.00pm
Bookings can be made HERE
Please note locations and opening times are subject to change – please refer back to this page for current information.