We're on the ground and ready to help.
When you need us most, we're on the ground and ready to help
Please check this page during major weather events to find on the ground support.
Customer Support Team
Our team is on the ground and ready to support customers impacted by significant weather.
Shailer Park
Address
KP Centre
373 Chatswood Rd,
Loganholme, QLD 4129
Times
Monday, 31 August to Friday, 4 September – 8:30am – 4:30pm
Saturday, 5 September – 8.00am – 2.00pm
Clifton
Address
85 King Street,
Clifton, QLD 4361
Times
Monday, 7 September – 10:00am – 4:30pm
Tuesday, 8 to Friday, 11 September – 8:30am – 4:30pm
Saturday, 12 September – 8:00am – 12:00pm
Maryborough
Address
Brolga Theatre and Convention Centre
5 Walker St,
Maryborough QLD 4650
Times
Tuesday, 15 to Friday 18 September - 8.30am - 4.30pm
Saturday, 19 September - 8:00am - 11.00am
ICA Community Consultations
The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe weather in 2025. Bookings are recommended and can be made HERE.
Harcourt
Address
Harcourt Leisure Centre
Recreation Reserve, Binghams Rd,
Harcourt, VIC 3453
Times
Tuesday, 15 September – 10.00am – 4.00pm
Bookings can be made HERE.
Alexandra
Address
Alexandra Shire Hall,
55 Grant Street,
Alexandra, VIC 3714
Times
Wednesday, 16 September – 10.00am – 4.00pm
Bookings can be made HERE.
Euroa
Address
Euroa Recovery Hub,
34 Railway Street,
Euroa, VIC 3666
Times
Thursday, 17 September – 10.00am – 4.00pm
Bookings can be made HERE.