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2021 Year in Review

By Sarah Barton, Terri Scheer Insurance Distribution Channel Manager

As we near the end of another challenging year, I wanted to take the opportunity to reflect on the amazing achievements of the property management industry.

Property managers have been through a lot over the last two years. Terri Scheer Insurance acknowledges the tireless support you have provided to your landlords and tenants during this difficult period.

With lockdowns lifted and borders re-opening, we have a lot to look forward to in 2022.

The Terri Scheer team feels privileged to be part of this incredible industry that does so much for Australian households.

We congratulate you, thank you for your support and wish you and your families a happy and healthy Christmas and New Year.

In the meantime, we’ve spoken to several property managers to gain their personal insight into 2021– as we take a look back on the year that was:

Veronica Garrigan, Senior Property Manager, Ray White Darwin

“2021 has been a completely different year than we expected with many highs and lows,” said Ms Garrigan.

“Darwin has been seen as a covid-safe location and as a result we’ve experienced a high demand in the property market.

“We had many people move to Darwin from interstate who have continued to work from home while enjoying the dry season.

“Many of our landlords are based in the eastern states and despite dealing with prolonged lockdowns themselves, have been extremely generous and accommodating when it comes to addressing maintenance issues for their tenants.

“Some of our tenants and landlords have experienced job losses and we’ve worked closely with them to ensure rental obligations can be up-held.

“As property managers, we’ve been more empathetic and assessed each situation on a case-by-case basis.

“My key take out from the year is to be kind to everyone as you don’t always know what’s happening in the background.

“We have a lot to look forward to in 2022 and the opportunities it brings.”

Donna Rooke, Business Development Manager, PRD Real Estate

“The pandemic has taught us that nothing is guaranteed, and the importance of protecting your rental property,” said Mrs Rooke.

“We’ve learned to be exceptional communicators and the importance of supporting our landlords and tenants through uncertain times.

“We can use our expertise to secure the most amazing tenants but unfortunately bad things can happen to good people. We have unfortunately seen this a lot over the past 20 months with tenants’ circumstances changing due to the pandemic.

“We have utilised landlord insurance during these uncertain times to make claims for landlords to assist with tenants’ rental arrears. This has provided peace of mind to landlords so that they won’t be left out of pocket.

“As a result of widespread lockdowns, we’ve seen a strong demand for rental properties with outdoor spaces.

“In many cases, we have been securing tenants before the properties go online and achieving record prices which has increased the rental yield for our landlords.

“We expect to see rents rise in 2022 as we look forward to welcoming back international students and opening the borders to international travel.

“We recognise it will take time to adjust to the ‘new normal’ but we are excited to see what the year ahead brings for the industry.”

Thank you to Veronica and Donna for their assistance in preparing this column.

News Tenant & Property Management