Terri Scheer Insurance Pty Ltd is a member of the Suncorp Group.
The Privacy Act 1988 (Cth) requires us to inform you that:
Purpose of Collection
Personal information is information about an identifiable individual and includes facts or an opinion about you which identifies you or by which your identity can be reasonably determined. The collection of your personal information is essential to enable us to conduct our business of offering and providing you with our range of financial products and services.
We collect personal information for the purposes of:
- identifying you when you do business with us,
- establishing your requirements and providing the appropriate product or service,
- setting up, administering and managing our products and services,
- assessing and investigating, and if accepted managing a claim made by you under one or more of our products,
- improving our financial products and services, including training and developing our staff and representatives.
We may be required by Anti-Money Laundering/Counter Terrorism Financing legislation to collect your personal information.
Consequences if personal information is not provided
If we request personal information about you and you do not provide it, we may not be able to provide you with the financial product or service that you request, provide insurance cover, manage or pay any claim under an insurance policy, manage your product or provide any benefits, or provide you with the full range of services we offer.
Disclosure
We use and disclose your personal information for the purposes we collected it.
We may also use and disclose your personal information for a secondary purpose related to the purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary purpose, use or disclosure will be directly related to the purpose of collection.
When necessary and in connection with purposes listed above, we may disclose your personal information to and/or collect your personal information from:
- other companies within the same Group,
- where required or authorised under our relationship with our joint venture companies,
- information technology providers, including hardware and software vendors and consultants such as programmers,
- customer research organisations,
- intermediaries including a representative acting on your behalf, other Australian Financial Services Licensee or our authorised representatives and our agents,
- where you are an insured person and not the policy holder, we will disclose to the policy holder,
- government, law enforcement or statutory bodies,
- the Financial Ombudsman Service,
- other insurers, financial institutions, insurance and claims reference agencies, credit agencies, loss assessors, financial or investigative service providers,
- legal and other professional advisers,
- hospitals, medical and health professionals,
- research and development service providers,
- printers and mail service and delivery providers for the mailing of statements, insurance policy documents and marketing material, and imaging and document management services.
Disclosure overseas
There are also instances where we may have to send your personal information overseas or collect personal information from overseas. These instances include:
- sending your personal information to companies in the same Group,
- when you have asked us to do so,
- when we are authorised or required by law to do so,
- when we have outsourced a business activity or function to an overseas service provider with whom we have a contractual arrangement, or
- certain electronic transactions,
- when it is necessary in order to facilitate a transaction on your behalf.
We will only send your personal information overseas or collect personal information about you from overseas for the purposes in this statement and in compliance with the privacy regime.
Access
You can request access to the personal information we hold about you by contacting us.
In some circumstances, we are able to deny your request for access to personal information. If we deny your request for access, we will tell you why.
If accessing your personal information will take an extended period of time, we will inform you of the likely delay. For more detailed requests for access to personal information, for example, access to information held in archives, a fee may be charged to cover the associated cost of retrieval and supplying this information.
Marketing
We would like to use and disclose your personal information to keep you up to date with the range of products and services available from us and other companies within the same Group. Generally, our companies in the Group will use and disclose your personal information for the Group's marketing purposes.
If you do not want us to use and disclose your personal information for the purpose of marketing products and services to you, you should contact and tell us.
Contact
Please contact us to:
- change your mind at any time about receiving marketing material,
- request access to the personal information we hold about you, or
- obtain more information about our privacy practices by asking for a copy of our Privacy Policy;
You can contact us by sending a letter to
The Privacy Officer
GPO Box 1619
Adelaide SA 5001
Click here to read the Suncorp Group Privacy Policy
